Knowledge Management and the Pandemic
Joseph O. Chan, Ph.D.

The Covid-19 pandemic has called for an effective mechanism for the creation and dissemination of knowledge. Accurate and trustworthy knowledge is needed for government, business and institutions to formulate strategies and implement solutions in containing the spread of the disease and fighting problems that confront the society caused by the pandemic. This paper explores the impact of the pandemic in business, society, and technology. It points out the dark side of social media in the spread of mis/dis-information. It emphasizes an efficacious remedy via a credible knowledge management system. A conceptual model of knowledge management is presented that leverages technologies in Big Data and cloud computing, addressing the problems arising from the Covid-19 pandemic. It posits a pathway of digital transformation for organizations to cope with the current situations and beyond.

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