Customer Service in the 21st Industry
James F. Traylor

Abstract
I have been inspired and encouraged for more than 45 years by influential people and companies that provided exceptional customer service. These real life experiences as well as literature have stimulated my passion for superior customer. The purpose of this choose to inspire others in addition to provide a blue print for amazing customer service. Because my background is in the brokerage, banking, insurance, and health care industry, I shared wisdom from these experiences. I wish that you enjoy the choose and benefit from the knowledge.

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