Relationship of Social Service Managers' Instrumental and Expressive Traits to Job Burnout
Catherine A. Hawkins, Ph.D.; Raymond C. Hawkins II, Ph.D.

The EPAQ Scales, which measure positive and negative attributes of instrumentality (agency) and expressiveness (communion), were administered along with the Tedium Scale to a random sample of social service managers (n = 245). The strongest correlate of job burnout (tedium) was self-reported passive-aggressiveness, while the interaction of high instrumentality and high expressiveness was associated with lower burnout. The balance of agency and communion measured in persons and their congruence with organizational values in specific occupational environmental contexts (e.g., the social service agency) is proposed as a model for concurrent and longitudinal research studies of tedium and burnout.

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