Paper-and-Pencil versus Web Administration of a Student Satisfaction Survey
Chieh-Chen Bowen

Abstract
Web surveys have been proven more cost efficient and less time-consuming than the traditional paper-and-pencil method. This study demonstrated comparable results from different modes of administration of the same survey under conditions where the intended population remained the same, and equal access to internet was established for every member in the targeted population. A student satisfaction survey administered via the web generated comparable results as the paper-and-pencil method in terms of scale reliability, average scale ratings and inter-correlations among scales. Results supported that web surveys could be used as a cheaper and faster alternative of paper-and-pencil surveys in university settings.

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